At TailCorner, we do our best to make sure that our product descriptions are as detailed as possible so that you do not encounter any surprises when you receive our products. We want our customers to know exactly what they’re ordering.

Shipping Times:

We offer international shipping and aim to get your order to you as quickly as possible. Estimated delivery times are as follows:

• United States & Canada: 8 to 13 business days
• Europe: 7 to 11 business days
• Oceania: 6 to 8 business days

Please note that these are estimated timeframes and actual delivery times may vary slightly due to customs or postal delays.

Order Cancellation Policy:

We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at info@tailcorner.com as soon as possible.

A large majority of the items in stock are processed and/or shipped within 12 hours. It is, therefore, imperative that you contact us during this period so that we can try to cancel your order before the end of that period, i.e. before it is processed and/or shipped.

No request for cancellation of your order will be accepted for consideration if it has already been processed.

Address Error:

It is your responsibility to verify the accuracy of your address and to contact us very quickly to provide a corrected version. This can only be done if your order has not yet been processed.

We cannot be held responsible for any incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In such cases, parcels may be returned to us, but not always.

If your order is returned to the sender, we will offer you a refund of your order minus the shipping costs, or we will propose a re-shipment, according to your preference.

You are not eligible for re-shipment or refund of your order as long as your package has not been received by the sender.